As a beauty or barber professional, the services you offer are only 50% of the game. The client experience is the other 50%. If you want to stand out, then the devil is in the details.
Here’s a list of small changes you can make at your salon to give clients the VIP treatment.
#1 OFFER FREE WI-FI.
Make sure your clients are never bored – display your log-in information on a fun sign at the entrance and in front of the chair or table.
#2 OFFER “FANCY” DRINKS.
It’s not expensive to offer cucumber infused water or flavored bubbly water. Water is FREE! If you put it in a fancy dispenser with some fun glasses, cups and straws, it feels like a treat for clients and it makes you look professional. ; )
#3 LET THEM CHARGE THEIR PHONES.
A dead phone is stressful for clients and the last thing you want them to feel during your appointment is stress. Get a couple chargers (iphone and android) and make it easy for them to charge their phone so they can start feeling relaxed again.
#4 GIVE THEM PRIVACY.
A few curtains can make a huge difference. When you are working with a small space and you have multiple shampoo bowls or pedicure chairs, throwing up a few curtains will make each client feel like they have plenty of personal space.
#4 MAKE THEIR SELFIES LOOK AMAZING.
Hang a mirror that is always available for selfies. Make sure it has great lighting and display your Instagram handles so they know who to tag.
Looking for more ways to give your clients the VIP experience? Sign up for StyleSeat here.
For more business tips, check out these articles:
- How to Become an Educator in the Beauty Industry
- How These Stylists Get More Bookings and Increase Their Income.
- Increase Bookings With This One Trick